It is the policy of the Osage Nation Executive Branch that all complaints filed by constituents of the Osage Nation receive prompt and careful attention, and receive a timely response. Some complaints may be referred directly to the Osage Nation Attorney General while others will be investigated by the Executive Branch. In either case, constituents will be notified of the status of their complaint within thirty (30) business days of receipt.

In an effort to show the Nation’s commitment to continual quality improvement, each department and/or program of the Osage Nation, providing services to the public, will visibly display a sign informing applicants and recipients that they may request a complaint form directly from the department or program from which they are requesting or receiving service.

Complaints may also be filed via telephone directly to the Constituent Services Program.

Complaint forms are located on the Osage Nation website's Constituent Services page and may be emailed, faxed, hand delivered, or delivered by U.S. Postal Service.

Filing Procedure

• Complaints must be formally submitted on the complaint form provided by the program.
• Upon receipt, each complaint will be assigned a case number.
• Within three (3) business days the program will :
  • refer the complaint to the appropriate supervisor or branch of government or,
  • refer the complaint to the Attorney General or,
  • refer the complaint to the Osage Nation Police Department or,
  • refer the complaint to the Principal Chief
• If the complaint was referred to any entity outside of the Osage Nation Executive Branch the complainant will be notified by the Constituent Services program within three (3) business days of referral.
• If the complaint was referred to any entity within the Osage Nation Executive Branch a status report will be sent to the complainant within thirty (30) days of receipt of the complaint.

Telephone Filing Procedure

• Constituent Services Program employees may receive telephone complaints and fill out the program’s complaint form.
• Upon receipt, each complaint will receive a case number.
• Constituent Services employee receiving the complaint will note on the complaint form that it was a received by telephone
• Within three (3) business days the program will:
  • Refer the complaint to the appropriate supervisor or branch of government or,
  • Refer the complaint to the Attorney General or,
  • Refer the complaint to the Osage Nation Police Department or,
  • Refer the complaint to the Principal Chief
• If the complaint was referred to any entity outside of the Osage Nation Executive Branch, the complainant will be notified by the Constituent Services program within three (3) business days of referral.
• If the complaint was referred to any entity within the Osage Nation Executive Branch, a status report will be sent to the complainant within thirty (30) days of receipt of the complaint.

Reporting Procedure

• Within five (5) days, at the end of each quarter, the program will provide a report to each department receiving a complaint(s) on the department, one of its programs or sites, or one of its employees to be included in the department’s quarterly report.
• The report will contain:
  • date in which received.
  • date of the incident.
  • department affected.
  • case number.